Return & Exchange

All products are eligible for return or exchange within fifteen (15) days from the date of delivery shown in the order logistics record. To initiate after-sales service, you must provide valid original purchase proof (order number or purchase receipt).

1.1 Extended Warranty for Specific Products

• Electronics (e.g., power banks, charging cables, night lights): You can apply for warranty service due to quality issues within one (90) days from the date of delivery. If the product cannot be repaired or replaced with the same model, we will process a return and full refund based on the actual amount you paid.
• Building Block Pieces (excluding minifigures, full packs of pieces, and large pieces): If there are quality issues or missing pieces, you can enjoy one free replacement service within ninety (30) days from the date of purchase, provided you submit the original purchase proof and anti-counterfeiting code (if applicable). All replacement requests must be submitted at once; subsequent replacement requests after the free service will require you to bear the related costs.

1.2 Packaging Inspection Upon Receipt

You or your entrusted third party must check the integrity of the product packaging upon receipt. If the packaging is damaged, crushed, or deformed, please contact our customer service within seventy-two (72) hours after delivery, and provide clear evidence (photos or videos) of the damage. We may not accept after-sales requests for packaging damage submitted after this 72-hour window.

1.3 Time Limit Reminder

MINISOVIP may not accept or process any after-sales requests submitted by consumers after the specified time limit has expired.

• We reserve the right to refuse or not process any after-sales requests submitted after the specified time limits (15 days for returns/exchanges, 72 hours for packaging damage, 30 days for building block replacements, 90 days for electronics warranty).

2. Eligibility for After-Sales Services

2.1 Order Eligibility

After-sales services are only available for orders placed directly through minisovip.com. For orders from third-party platforms, retail distributors, or unauthorized sellers, please contact the original purchase channel for after-sales support.

2.2 Regional Restriction

After-sales services are only applicable to the regional site you selected when placing the order. Currently, cross-country or cross-regional returns, exchanges, or warranties are not supported. Replacements or refunds will only be processed for the same region as the original order.

2.3 Ineligible Scenarios

The following situations are not eligible for return, exchange, or warranty services:

• Non-quality-related reasons: Returns/exchanges due to "disliking the style," "changing mind," "wrong purchase," or personal preference (not related to product quality) are not accepted.
• Non-compliant products: Products that do not meet our quality or defect assessment standards (verified by customer service) will not be eligible for after-sales services.
• Duplicate items in non-whole set purchases: Receiving duplicate items when purchasing non-whole set products (e.g., blind boxes) is normal and not a valid reason for after-sales service. We recommend choosing the whole set purchase link to avoid duplicates.
• Normal wear and tear: Issues such as scratches, discoloration, or damage caused by daily use, improper care, or human factors are considered normal wear and tear, not quality problems.
• Incomplete returns: Products returned without original packaging, accessories, or purchase proof may be rejected or incur additional fees.

2.4 Quality & Defect Assessment Standards

You can initiate after-sales services within the specified period if you encounter the following quality issues or defects, provided you submit clear evidence (photos or videos of the issue):

① Figurines & Collectibles (e.g., blind box figurines, articulated figures, dioramas)

• Functional issues: Non-human-induced fractures, inability to stand upright, or unstable wobbling when standing.
• Appearance defects: Extensive scratches, scuffs, stains, or oil spots on the surface.
• Special notes: Minor color differences or assembly tightness variations (due to manual spray-painting/assembly) are normal and not covered by after-sales services. For products with special techniques (e.g., color-changing paint), gradual fading due to time or temperature differences is also normal.

② Plush & Soft Toys (e.g., plush dolls, cotton dolls, vinyl plush)

• Defects: Irrecoverable tilting/uneven legs (after adjustment), extensive vinyl face scratches, non-human-induced fractures, seam openings, filling exposure, severe hair loss, or significant printing errors/misalignments.
• Special notes: Minor scratches, black spots, loose threads, or slight deformation (due to logistics) are normal. You can manually adjust plush products to restore their shape.

③ Building Blocks

• Defects: Particle deformation (affecting assembly), non-human-induced fractures/breakages, severe printed pattern misalignment, or missing particles.
• Special notes: Minor scratches, burrs, or fabric wrinkles (due to production processes) are normal. For missing common particles, we only replace the specific particles (not the entire package); single replacement requests for the same product cannot exceed 15 particles. For missing whole packs or large particles, a complete unboxing video is required.

④ Apparel, Footwear & Accessories (e.g., bags, hats, jewelry)

• Defects: Surface stains/discoloration, non-human-induced seam breakage, zipper damage, adhesive failure, deformation, or accessory detachment; patterns that do not match the description or have severe misalignments.
• Special notes: Minor material odor (fades with ventilation), slight fabric color/texture variations, or loose threads are normal. Damage caused by improper use is not covered.

⑤ Other Products (e.g., cultural and creative items, home goods)

• Defects: Obvious air holes, stains, burrs, scratches, glue stains, leakage, non-human-induced breakage/deformation, or pattern misalignment. For ceramic products, glaze cracking or leakage is also a defect.
• Special notes: Small air bubbles/black spots (for hand-fired glass/ceramic products) are normal.

2.5 Special After-Sales Scenarios

• Product-Card Mismatch (Blind Boxes): If the identity card inside the blind box does not match the figurine, provide clear photos of the card/figurine, order number, and unboxing video. We will resend the correct identity card.
• Duplicate Items in Whole Set Purchases: If you purchased a "whole set" but received duplicates, provide photos of all items, order number, and unboxing video. We will resend the missing items to complete your set.
• Empty Package: We guarantee no empty packages are shipped. If you receive an abnormally light package with no products inside, provide the order number, shipping label photo.

3. After-Sales Process

• Initiate Request: Contact our customer service via the Minisovip store’s chat function or designated email, provide your order number, purchase proof, and clear evidence (photos/videos) of the issue.
• Verification: Our customer service will review your request within 1–3 business days and provide a resolution plan (return, exchange, replacement, or refund).
• Return (if required): If a return is needed, we will provide the designated warehouse address. You must mail the product in its original packaging with all accessories.
• Inspection & Processing: Once the warehouse receives and inspects the product (confirming the issue), we will process your refund, exchange, or replacement promptly. Replacements will only be shipped to the original order’s region.

4. Return Shipping Fees

• Our Liability: If the after-sales request is due to product quality issues, incorrect shipment, or damage caused by us, we will cover all return shipping fees.
• Customer’s Liability: For returns/exchanges due to non-quality reasons (e.g., personal preference, wrong purchase), all shipping fees (outgoing and return) will be borne by you. A restocking fee may apply for non-quality returns (details will be confirmed by customer service).

5. Refund Process

Refunds will be processed to your original payment method after the returned product is inspected and verified. Refund timelines vary by payment provider:

• Credit/debit cards: 5–10 business days (processing time depends on your bank).
• PayPal/other payment methods: Follow the provider’s processing schedule.
• Installment payments (Shop Pay, Afterpay, Klarna, Affirm): Your repayment schedule will be adjusted by the provider.
• Gift card purchases: Refunds will be credited back to your store gift card balance.

6. Special Notes

To maintain a fair shopping environment, we may take the following actions for deliberate improper after-sales behaviors (including but not limited to):

• Claiming non-receipt of a delivered package or reporting an empty package falsely.
• Submitting after-sales requests that do not meet this policy’s requirements.
• Providing false evidence (e.g., defect photos of non-purchased products) or incorrect order information.

Actions may include: requesting additional valid evidence (e.g., complete unboxing videos), suspending promotional benefits, or refusing after-sales services/refunds (you will bear related losses).